How can I make a new thread/request?

The first thing you need to do is sign into the website. Once you have done that, go to https://www.badlion.net/forum/category/37 and click the "New Thread" button, as shown in the screenshot below.

Does Badlion offer refunds?

We refund purchases only if they were made less than 48 hours ago.
If you are not satisfied with your purchase and if the purchase was made less than 48 hours ago, make a thread and follow the pinned thread https://www.badlion.net/forum/thread/124221 instructions for formatting information.

The 48 hours is based on the post time of the thread, so you do not need to worry if we do not respond immediately.

How long does it take for refunded payments to reach my payment/bank account?

If your purchase gets refunded, the money will be credited to the payment account used for the purchase within seven business days.

I purchased something on the Badlion Store and don't have it yet!

If you made a purchase, the first thing you should do is check your email. Verify that you don't have an email from Xsolla about your purchase. If you have an email from Xsolla about your purchase, ensure you typed your in-game name correctly. Purchases are made for the Minecraft account, not the Badlion Client account. If you made a typo or bought something for the wrong Minecraft account, make a thread.

If you don't have an email from Xsolla, have checked your bank/credit card/Paysafecard, and see the money was taken out, please make a thread. Please use the formatting from this forum thread: https://www.badlion.net/forum/thread/124221, as it will help us review and resolve your issue faster.

Can I transfer items, including the Premium/Premium+ ranks, from one Minecraft account to another?

If you made a purchase less than 48 hours ago, it can be transferred to a different Minecraft account. If you want to move items before the 48-hour period is up, make a new thread.

Due to security concerns, we do not allow purchases to be transferred after 48 hours of purchase.

If your purchases were made more than 48 hours ago and your Minecraft account was stolen, the best option is to contact Mojang Support at https://help.minecraft.net/hc/en-us/requests/new. If you purchased your Java Edition Minecraft account from the official Mojang/Minecraft or Microsoft website/store, they should be able to help you get access to your Minecraft account back and assign it to a new Microsoft account.

My Minecraft account was closed/deleted because I did not migrate it from Mojang to Microsoft; can I transfer my purchases?

If you purchased your cosmetics less than 48 hours ago, open a new thread.

If your cosmetics were purchased more than 48 hours ago, they cannot be transferred to a different Minecraft account.

Mojang allowed players to migrate their Minecraft accounts for at least 2 years. If you missed this opportunity and had your Minecraft account closed, it does not mean that old purchases will now be transferred.

Can I exchange my purchased cosmetics?

We exchange cosmetics if they were purchased less than 48 hours ago. If it has been less than 48 hours since you made a purchase and want to exchange it, please open a new thread.

Please keep in mind that:
1. We only exchange cosmetics for other cosmetics of equal value. For example, if you purchased a cloak for $12, we can exchange it for another cosmetic that costs $12.
2. Once your cosmetics get exchanged, you will not be able to exchange them again. Choose your new cosmetic(s) wisely.

Does Badlion offer different payment methods?

Yes! Our payment system provider (Xsolla) offers various payment methods worldwide. You can select your favorite payment method at the checkout!

I'm having issues purchasing cosmetics because it shows an error - what should I do?

If you have issues purchasing cosmetics, make a new thread and explain the problem in detail. Provide a screenshot of the payment error message if possible.

Where is my donator rank from the Badlion/Kohi Minecraft server?

All Badlion/Kohi Minecraft server ranks have been removed since the server was closed in 2018.

The only ranks/subscriptions you can purchase are Premium and Premium+: https://store.badlion.net/category/premium.