Last edited on 27 September 2022 - 07:47 PM by UnknownFact

Hey! Before making a new thread, please take a few moments to read the commonly asked questions and answers. It will help us to help you faster. Also, please allow up to 24 hours for a response. We are hard at work here and as a result, we can't always check this forum right away.

I purchased something on the Badlion Store and I don't have it yet!

If you made a purchase, the first thing you should do is check your email. Verify that you don't have an email from Xsolla telling you about your purchase. If you have an email from Xsolla telling you about your purchase, ensure that you typed your in-game name correctly. Purchases are made for the Minecraft account, not the Badlion Client account. If you made a typo or bought something for the wrong Minecraft account, make a thread.

If you don't have an email from Xsolla and have checked your bank/credit card/Paysafecard and see the money was taken out, please make a thread. Please use the formatting from this forum thread https://www.badlion.net/forum/thread/124221 as it will help us review and resolve your issue faster.

How can I make a new payment support thread?

The first thing you need to do is sign into the website. Once you have done that, go to https://www.badlion.net/forum/category/37 and click on the "New Thread" button, as shown in the screenshot below.



Does Badlion offer refunds?

We offer refunds in the first 48 hours from purchase. If you are not satisfied with your purchase, make a thread and follow the pinned thread https://www.badlion.net/forum/thread/124221 instructions for formatting information.

The 48-hour period is based on the post time of the thread, so you do not need to worry if we do not respond right away.

Can I transfer items, including the Insider rank, from one Minecraft account to another?

Due to security concerns, we do not allow purchases to be transferred after 48 hours of purchase. If you want to transfer items before the 48-hour period is up, make a new thread.

Where is my donator rank from the Badlion/Kohi Minecraft server?

All Badlion/Kohi Minecraft server ranks have been removed since the server has been closed since 2018.

The only rank you can purchase now is the Insider rank (https://store.badlion.net/category/insider) - it is part of the Badlion Client.

Does Badlion offer different paying methods?

Yes! Our payment system provider (Xsolla) offers various payment methods worldwide. You can select your favorite payment method at the checkout! Here's a guide: https://support.badlion.net/hc/en-us/articles/4417758789138-Selecting-and-changing-payment-methods

I'm having issues purchasing cosmetics because it shows an error - what should I do?

If you are having issues purchasing cosmetics, make a new thread and explain the problem in detail. If possible, provide a screenshot(s) of the payment error message.

Paying via an eCheck

Once you have purchased your item by paying with an eCheck, you will have to wait up to 7 days for the eCheck to be cleared. This also means that the payment to Badlion will not be received until the eCheck has been cleared. Therefore, your item will not arrive until then.

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