My Account got hacked

Forums Off Topic My Account got hacked

Eisenerz Members

Join Date: 07 May 2018

Posts: 1

Posted on 12 November 2019 - 08:02 PM

Hey, i need help.. My ´Mojang Account got hacked and i want to transfer my cosmetics from Eisenerz to another account.. I will be nice, when i get a message back about this.

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UnknownFact Premium+

Positions:

- Retired Staff

Join Date: 03 January 2018

Posts: 71418

Posted on 12 November 2019 - 08:41 PM

Hello!

Cosmetics can be transferred only within 48 hours of purchase. It can be done by going to Payment Support section and making a thread (pinned threads must be read first).

Try to change your password. Log out of anything that you're logged into (websites, game launcher), then if you were able to change the password, try to log in again.

If you are not getting password reset emails within a few minutes, or you are sure that your account was compromised, locate your transaction ID or gift code and contact Mojang customer support.

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