Posted on 31 August 2016 - 04:33 PM
I won't name any specific names about managers who I feel like take too long to respond.First off, let me clear some stuff up.
1. Yes I understand they are busy and such.
2. I think sometimes if it is severe it needs to go to the head of the department.
Ok, so often I see reports on staff members that just sit there for 1-2 weeks with many tags. Many of these reports are for false mutes and while they are usually valid, occasionally they are correct. Now the reason people make these reports is to get unmuted ASAP since it is false. However people don't make these reports for the staff member to get punished, they simply make it to get unmuted. I feel like there should be a small enforcement rule of like a report must be dealt within a couple of days. Obviously if they are LOA or something it wouldnt apply but maybe then they could pass it on to another manager.
I doubt something like this would get added but atleast make these reports be dealt with quicker.
Generally what I see is arena managers dealing with them very fast and UHC managers take a while.
Posted on 31 August 2016 - 04:52 PM
ThatOneCombo wrote
That's why there is an appeal system in place. Managers can't remove the mutes unless they appeal and if seniors see the chat logs and see that it is false then you get unmuted. Simple.
Posted on 31 August 2016 - 04:54 PM
xNiiNJAx wrote
ThatOneCombo wrote...
That's why there is an appeal system in place. Managers can't remove the mutes unless they appeal and if seniors see the chat logs and see that it is false then you get unmuted. Simple.
Posted on 31 August 2016 - 04:54 PM
xNiiNJAx wrote
ThatOneCombo wrote...
That's why there is an appeal system in place. Managers can't remove the mutes unless they appeal and if seniors see the chat logs and see that it is false then you get unmuted. Simple.
Posted on 31 August 2016 - 04:58 PM
pinkflowergirl39 wrote
xNiiNJAx wrote...
By then it's too late. The person reporting the staff member could have avoided all the waiting and just went and appealed and waited for a senior staff member to make a decision. Obviously no one understands that.
Posted on 31 August 2016 - 06:05 PM
xNiiNJAx wrote
pinkflowergirl39 wrote...
By then it's too late. The person reporting the staff member could have avoided all the waiting and just went and appealed and waited for a senior staff member to make a decision. Obviously no one understands that.
90% percent sure only mutes 1 week and above can be appealed.
Posted on 31 August 2016 - 06:54 PM
I agree. I try to deal with all my staff reports ASAP but once in a while a few slip away and I don't see them for a week.I understand some of our managers are busy (myself included), but that doesn't prevent me from checking the Badlion forums and Discord a few times a day.
+1
Posted on 31 August 2016 - 07:15 PM
Mr_Bloxley wrote
I understand some of our managers are busy (myself included), but that doesn't prevent me from checking the Badlion forums and Discord a few times a day.
+1
Yup, the managers I see dealing with reports quickly are you, mcnerdx, @Zach_ @Pizzaboy_ and @Ylijumala :D
Posted on 31 August 2016 - 10:01 PM
Moved.Also +1
Posted on 31 August 2016 - 10:05 PM
https://www.badlion.net/forum/thread/132077Posted on 31 August 2016 - 10:06 PM
SporkHandles wrote
yea stuff like this
Posted on 31 August 2016 - 11:06 PM
ThatOneCombo wrote
SporkHandles wrote...
yea stuff like this
Posted on 31 August 2016 - 11:33 PM
Automatically DeletedPosted on 01 September 2016 - 12:45 AM
+1Posted on 01 September 2016 - 12:59 AM
+1There's a lot that happens behind the scenes that even senior staff don't see, but even accounting for that reports should be resolved a bit quicker imo.
Last edited on 01 September 2016 - 02:27 PM by Pizzaboy_
thanks @ThatOneCombo <3 and yeah. I try to handle them as fast as possible. There are a few that sometimes require admins to do some lookups and slow down the process because they may be busy (which is why sometimes some reports get like 3-5 tags on them), but if it is something that I can handle right then, then I try to do it. Granted, sometimes a few do slip by and I either don't see it or open it and then forget to handle it removing the tag in notifs, but the great majority get dealt with within the first tag or two.