Last edited on 17 January 2020 - 10:40 AM by Janeru_

When I open 1.8.9 and 1.7.10 (The rest of the versions works fine) It crashes as soon as the Mojang Logo appears. It just says to update my graphics drivers (NVIDIA GPU) but It is already updated to the latest version. I have tried reinstalling it a few times. It did not work. I tried rolling the driver back but It won't let me.

Last edited on 17 January 2020 - 03:11 PM by UnknownFact

Hello,

If you are sure you have updated your graphics drivers (https://www.nvidia.com/Download/index.aspx) and if you have tried downloading previous versions of graphics drivers (https://www.nvidia.com/Download/Find.aspx) and none of it have helped, next time the game crashes submit a bug report through the launcher. You can do that by scrolling down and clicking on the "Submit Bug Report" button in the launcher. It will send us your logs. Logs are required for most bug reports as they contain errors and information to help identify what the problem is.


It will bring you to the page where you will need to fill some questions out so we can be aware of what is wrong. Don't forget to click on "Add New Thread" when you have finished!
Once you have submitted a bug report, it might take some time (usually up to 24 hours) for a tech support team to respond, please be patient.


Best regards,
UnknownFact